We're here for you day-in, day-out

Ongoing support from WhosOffice experts

Lots of tech companies promise the earth but disappear when you’ve signed on the dotted line. We’re not like that.

While WhosOffice software is easy to operate, there are times when you may need a helping hand. We offer free, friendly telephone and email support to all WhosOffice customers, to make sure you’re getting the most from our platform.

Get in touch for tech support

There are so many things our software can do, and a wealth of resources through which to discover its capabilities:

  • Access to FAQs and video tutorials
  • Free phone and email support
  • Telephone hotline open Monday to Friday, 09.00-17.30hrs GMT
  • WhosOffice is recognised as a G-Cloud Crown Commercial Services Supplier

Email support@whosoffice.com or telephone +44 (0)1227 812938 to speak to a WhosOffice expert.

Some of the certifications and bodies we belong to.
Outstanding data security

We take information security seriously. WhosOffice is certified for the recognised International Standard ISO27001:2017.

We own and operate our own servers from multiple first-class data centres in the UK. Each centre has on-site security 24/7, is ring fenced and monitored with CCTV, and operates with dual power internet connectivity and environmental controls.

Official CCS Supplier

WhosOffice is a Crown Commercial Service supplier within the G-Cloud 8 Digital Marketplace. G-Cloud 8 is the purchasing framework that enables public sector organisations in the UK to identify, select, and purchase services from pre-approved suppliers.


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Support FAQs


What support does WhosOffice provide?
Every WhosOffice customer receives free UK-based telephone and email support, together with access to an extensive knowledgebase, FAQs and video tutorials to help you get the most from the platform.
When is WhosOffice support available?
WhosOffice telephone support is available Monday to Friday between 9:00am and 5:30pm (GMT). Customers can also contact the support team by email and access self-service help resources at any time.
Is support included with my WhosOffice subscription?
Yes. Friendly telephone and email support is included for all WhosOffice customers at no additional cost.
Does WhosOffice have a knowledgebase?
Yes. WhosOffice provides an online knowledgebase containing help articles, frequently asked questions and video tutorials covering setup, administration and everyday use of the software.
Is WhosOffice secure?
Yes. WhosOffice has been developed with security as a priority. Customer data is protected using encryption, secure UK-hosted infrastructure and industry-recognised information security standards.
Is WhosOffice ISO 27001 certified?
Yes. X:drive Computing Limited, the company behind WhosOffice, is certified to the internationally recognised ISO 27001 standard for information security management.
Where is WhosOffice customer data stored?
Customer data is hosted within secure UK-based data centres owned and operated by WhosOffice, providing organisations with confidence over where their information is stored.
How does WhosOffice protect customer data?
WhosOffice uses encrypted connections, secure data centres, replicated infrastructure, controlled physical access, regular backups and ongoing security monitoring to help protect customer information.
Is WhosOffice GDPR compliant?
Yes. WhosOffice is committed to UK GDPR compliance and acts as a data processor on behalf of its customers, with appropriate contractual provisions included within its terms and privacy documentation.
Does WhosOffice offer reliable hosting?
Yes. WhosOffice operates its own replicated infrastructure across multiple UK data centres with redundancy, environmental controls, backup power and resilient connectivity to maximise service availability.
Can public sector organisations use WhosOffice?
Yes. WhosOffice is an approved Crown Commercial Service supplier, making it available for eligible UK public sector organisations through the G-Cloud framework.
Can I speak to a real person if I need help?
Yes. WhosOffice provides direct access to its UK-based support team by telephone and email, ensuring you can speak with experienced product specialists whenever you need assistance.
Does WhosOffice provide onboarding assistance?
Yes. In addition to documentation and tutorials, the support team can assist with account setup, configuration and answering questions to help organisations successfully implement WhosOffice.
Can I access support resources outside office hours?
Yes. The WhosOffice knowledgebase, FAQs and help documentation are available online 24 hours a day, allowing users to find answers whenever they need them.
Why choose WhosOffice for workforce management?
WhosOffice combines workforce management software with responsive UK-based customer support, secure cloud hosting, recognised security accreditations and a comprehensive set of employee scheduling and people management features.