No matter how busy your stores become, one thing remains the same: customer service needs to be seamless. The best way to achieve this is by getting the right staffing level for every shift.
Happy staff mean happy customers
WhosOffice is a powerful retail shift planning tool to help you optimise the employee mix for each shift – whether you have one store or 100.
At business, regional and store level, WhosOffice enables management staff to create schedules at the click of a button. Varying contracts and working hours can be easily accommodated, and temporary staff can be integrated into rotas during peak trading periods.
WhosOffice also includes leave management tools, so you can factor-in staff holiday and TOIL when planning ahead, advertising open shift opportunities.
Smarter Retail Management
Great customer service makes your business succeed, but people are one of your biggest overheads. How do you balance having enough staff on shift to meet customer needs, without overspending on resources?
WhosOffice’s employee scheduling software is a cost-effective route to smarter retail management. Our web-based platform allows you to plan staffing across your entire business network, from store associates to operational resources such as ecommerce, warehouse management, customer support and marketing. So you can optimise retail scheduling at store, regional, national and even international level.
Simple Scheduling for Retailers
It’s not just creating work schedules that takes up time – updating and sharing work rotas with your teams can be a burdensome process. Especially if your employees are constantly asking you when they’re next working and who they’re working with.
As WhosOffice’s retail employee scheduling system is online, you can share your latest shift plans across the business in a couple of clicks – publishing information to individuals or staffing groups/departments. This makes it much simpler to create new rosters, make staffing and task management edits, and provide all the information employees need about their upcoming work commitments in one place.
Best of all, every person in your business can be given their own login to WhosOffice, but you control what parts of the system they can access. So each retail team member can stay up-to-date with their schedule, see who will be on shift with them, check their task list and even log holiday requests – without seeing sensitive company information or bombarding you with multiple email requests.
YOU'LL BE IN GOOD COMPANY
Join the companies who trust WhosOffice
within the Retail industry
Richemont
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, luxury watches and premium accessories.
The Group’s luxury interests encompass several of the most prestigious names in the luxury industry including Cartier, Van Cleef & Arpels, Piaget, Vacheron Constantin, Jaeger-LeCoultre, IWC Schaffhausen, Panerai and Montblanc.
PBS Group
PBS Group are the leading provider of office products and business solutions in the Channel Islands. Trading since 1972 their pan-island operation is able to supply and support clients’ from SME, large independent companies, to multi-jurisdictional organisations.
pbsgroup.co
Dunelm (Soft Furnishings) Ltd
Dunelm Group plc is a major British-based home furnishings retailer with over 100 stores throughout the United Kingdom.
www.dunelm.com
Pure Brides
Pure Brides are the Premier Bridal Boutique in Norwich, Norfolk providing wedding dresses and wedding accessories to brides across the UK.
www.purebrides.co.uk
POOKIE LTD
Pookie Womenswear is an independent, contemporary clothing boutique, offering ladies' fashion and accessories. We focus upon quality, designer and everyday fashion. Founded in 2006 by Rose Horsfield, the shop name ‘Pookie’ was an endearing nickname given to Rose by her family.
www.pookie.co.ukMore within the for Retail industry
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Can retail shift planning software help brands manage staff operations better?
Retail is synonymous with shift work, so you’d be forgiven for thinking that most businesses have got shift planning down to a fine art. But the complexities of modern, multichannel trading have made operations more convoluted than ever before – and assigning the right people to each part of the business is difficult and time consuming.