No matter how busy your stores become, one thing remains the same: customer service needs to be seamless. The best way to achieve this is by getting the right staffing level for every shift.
WhosOffice is a powerful retail shift planning tool to help you optimise the employee mix for each shift – whether you have one store or 100.
At business, regional and store level, WhosOffice enables management staff to create schedules at the click of a button. Varying contracts and working hours can be easily accommodated, and temporary staff can be integrated into rotas during peak trading periods.
WhosOffice also includes leave management tools, so you can factor-in staff holiday and TOIL when planning ahead, advertising open shift opportunities.
Great customer service makes your business succeed, but people are one of your biggest overheads. How do you balance having enough staff on shift to meet customer needs, without overspending on resources?
WhosOffice’s employee scheduling software is a cost-effective route to smarter retail management. Our web-based platform allows you to plan staffing across your entire business network, from store associates to operational resources such as ecommerce, warehouse management, customer support and marketing. So you can optimise retail scheduling at store, regional, national and even international level.
It’s not just creating work schedules that takes up time – updating and sharing work rotas with your teams can be a burdensome process. Especially if your employees are constantly asking you when they’re next working and who they’re working with.
As WhosOffice’s retail employee scheduling system is online, you can share your latest shift plans across the business in a couple of clicks – publishing information to individuals or staffing groups/departments. This makes it much simpler to create new rosters, make staffing and task management edits, and provide all the information employees need about their upcoming work commitments in one place.
Best of all, every person in your business can be given their own login to WhosOffice, but you control what parts of the system they can access. So each retail team member can stay up-to-date with their schedule, see who will be on shift with them, check their task list and even log holiday requests – without seeing sensitive company information or bombarding you with multiple email requests.
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PBS Group are the leading provider of office products and business solutions in the Channel Islands. Trading since 1972 their pan-island operation is able to supply and support clients’ from SME, large independent companies, to multi-jurisdictional organisations.pbsgroup.co
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