Password Change and Recovery via Mobile

WhosOffice mobile allows you to both update your password or recover your account should you forget it. This can be done as described below.

PASSWORD CHANGE

In order to change your password:

• Ensure you are logged into your WhosOffice account
• Access the navigation using the top left button (or swipe right to open)
• From the navigation select "Settings"
• From this view, press on "Account details"
• You will be presented with 2 password fields, "New password" and "Confirm password"
• Enter your desired password in the two boxes
• Once the password is valid and matches both in both boxes, press "Save Changes" to apply your new password

PASSWORD RECOVERY

In order to recover your password via Mobile:

• Provided you are not logged in
• If you are prompted for your email address, enter it in the box marked "Username" (its possible this may be prefilled if you were previously logged in)
• Press "Continue"
• You should now be on the password view, press "Forgot password"
• You will now be given the option to change the email you wish to recover for (if this already has the correct email you can leave this)
• Press "Submit"
• This will return you to the previous view and send a randomly generated recovery password to your email (provided it is within our system)
• Enter this new password and press "Login"

On successful login, you will be prompted to set a new password before continuing, once this is done you will have succcesfully recovered your account and can continue as normal.