Password Security

As a security enhancement, WhosOffice does not reveal any passwords on the application at any time, to any user, regardless of their User Level.

If you have forgotten your password, or if a staff member has forgotten their password, new passwords can be set using the following methods.

Password requirements

Passwords must be between 6 and 50 Characters in length and include at least 1 Numeric Digit, 1 Uppercase and Lowercase Letter and 1 Special Character. A list of special characters accepted can be found below;

@ % + \ / ' ! # $ ^ ? : . ( ) { } [ ] - _ 

Please note that we do not accept the character * as part of the password

ALL USERS

• From the Login page click on "Forgot my Password?".

• Then, in the space provided, enter your email address (the same as your WhosOffice Username), click Submit.
• You will then shortly after receive an email containing a system temporary password, click the link in the email to go back to the login page.
• Then enter your Username (Email Address) and the temporary password you received.
• You will then be required to create a New Password, once completed you will be logged straight in.

If, at any point, you wish to change your password yourself from within the system;

• Click on your Name in the navigation bar and select My Details / Settings
• Then click Account Settings on the left hand side of the page.
• You can then enter the new password in the fields provided.

ADMINISTRATORS

As the Administrator there are 2 ways to change a staff members password. 

SENDING A WELCOME MESSAGE

• From the Settings Menu click Users
• Then find and click on the required staff members Name
• On the left click on Account Settings.
• At the bottom of your screen click Send Welcome Message.

This process will generate a temporary password. Once the staff member uses this to login, they will be required to create a new password.

Alternatively, on the Account Settings screen (as above) you can manually create a New Password for them and then advise them separately.

Title: Password Security
Category: General
Posted: Sunday, 07th Jan 2018
By: Tony Bushell
Direct link: https://www.whosoffice.com/support/knowledgebase/password-security

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