Password Security

As a security enhancement, WhosOffice does not reveal any passwords on the application at any time, to any user, regardless of their User Level.

If you have forgotten your password, or if a staff member has forgotten their password, new passwords can be set using the following methods.

Password requirements

Passwords must be between 6 and 50 Characters in length and include at least 1 Numeric Digit, 1 Uppercase and Lowercase Letter and 1 Special Character. A list of special characters accepted can be found below;

@ % + \ / ' ! # $ ^ ? : . ( ) { } [ ] - _

Please note that we do not accept the character * as part of the password.

All Users

  • From the Login page click on "Forgot my Password?".
  • Then, in the space provided, enter your email address (the same as your WhosOffice Username), click Submit.
  • You will then shortly after receive an email containing a system temporary password, click the link in the email to go back to the login page.
  • Then enter your Username (Email Address) and the temporary password you received.
  • You will then be required to create a New Password, once completed you will be logged straight in.

If, at any point, you wish to change your password yourself from within the system;

  • Click on your Name in the navigation bar and select My Details / Settings
  • Then click Account Settings on the left hand side of the page.
  • You can then enter the new password in the fields provided.

Administrator

As the Administrator there are 2 ways to change a staff members password. 

Sending a Welcome Message

  • From the Settings Menu click Users
  • Then find and click on the required staff members Name
  • On the left click on Account Settings.
  • At the bottom of your screen click Send Welcome Message.

This process will generate a system temporary password that once the staff member uses this to login, they will be required to create themselves a new password.

Alternatively, on the Account Settings screen (as above) you can manually create a New Password for them and then advise them seperately.


Title: Password Security
Category: General
Posted: Sunday, 07th Jan 2018
By: Tony Bushell
Direct link: http://www.whosoffice.com/support/knowledgebase/password-security


View all knowledgebase articles


Stay connected - Latest blog posts

STAY CONNECTED WITH THE LATEST FROM THE TEAM


Posted on Tue, 23rd Jul 2019 Can your shift planner cope with part-time employees?

The number of professionals working part-time is on the rise, with more than 8.6 million people in the UK choosing this form of employment. Can your shift planner cope with part-time employees?

Posted on Mon, 22nd Jul 2019 How to plan the perfect shift: a 3-minute guide

Shift planning is a major pain point for many businesses. Mistakes are common, and the consequences can be huge: under-staffing, poor productivity, even legal consequences if you’re lacking team members with the right skills and qualifications to start work.

Posted on Thu, 18th Jul 2019 How to manage staff scheduling during summer holiday season

Summer has finally arrived – and we don’t just mean the weather. It’s the time of year when a huge number of employees take their annual vacation, and for many businesses, this can lead to shift planning nightmares.

Posted on Mon, 15th Jul 2019 The early 2020 UK May bank holiday will be moved to mark 75th anniversary of VE Day - Don't be caught out!

The early May bank holiday in 2020 for the UK will move from Monday 4 May to Friday 8 May to mark the 75th anniversary of VE Day which takes place on 8 May.

Start your long trial today get until Monday, 26th Aug 2019 absolutely FREE! No credit card, no setup fees and no hidden costs!